Stories from the Trenches: Positivity Under Pressure
After six flat months, a founder reframed churn as a map to unmet jobs-to-be-done. The team called ten lost customers and rebuilt onboarding. Churn fell by a third. Their mantra: “Curiosity over blame.” Share your team’s mantra in the comments and inspire another founder today.
Stories from the Trenches: Positivity Under Pressure
She started each day listing three customers’ names and how their lives improved. That ritual transformed inventory choices and staff coaching, anchoring decisions in human outcomes. Revenue steadied during seasonality. What morning reset could you implement this week to steer your choices toward impact?